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Frequently asked questions

Customer service

OUR PRODUCTS
How to hang our lanterns ?
Are the products sold with hanging accessories ?
How many lanterns/decorations should I get to decorate my party venue, marquee etc?
Are lanterns sold with lighting accessories ?
Can I illuminate the lanterns ?
Can I use a candle to light up the lanterns ?
I would like to see and touch your products, do you have a store or a showroom ?
I am looking for very specific colors; are your pictures close to reality ?
How to fluff pompoms and assemble other products ?
I don't have decoration ideas... can you help ?
Do you have other sizes of lanterns or other colors apart from the ones featured on the site ?

DELIVERY
Do you deliver worldwide ?
If I order today, when will I receive my parcel ?
I would like to know the status of my order... how can I do that ?
I still haven't received my order, what can I do ?

REFUNDS POLICY
I changed my mind, can I return my products ?
I think one of my product is faulty, what can I do?
I made a mistake in my order. Can I modify it after payment ?

OUR PRODUCTS

How to hang our lanterns ?
To decorate a party venue, we recommend you use fishing line or ribbons to hang your lanterns to the ceiling's structure.

There are many tips and ideas on our blog>>>>

To decorate your home, the easiest way is to use a picture hook that you will nail into the wall. You can then hang the lanterns at different heights using fishing line or ribbons. You can also use self-adhesive hooks (we recommend TESA Powerstrip), with which you can easily hang 5 or 6 lanterns, and which can be removed without leaving marks. For a slightly bigger cluster of lanterns, we recommend you use two hooks placed a few centimeters apart.
If you want to hang lanterns to the ceiling, the best option would be a hook screwed into the ceiling, but you can also use self-adhesive Tesa Powerstrips Ceiling Hook (for a weight less than 400 grams) specially made to hang easily decorations. The Tesa powestrips hooks can easily be found in hardware shops and on the Internet.

Are the products sold with hanging accessories ?
Honeycomb balls, diamonds, drops, as well as paper fans, pompoms and star lanterns, have a little string that can be used for hanging. For paper lanterns, accordion lanterns and balloons, you need to get fishing line or ribbons.

How many lanterns/decorations should I get to decorate my party venue, marquee etc?
Most important for a great wedding set-up is accumulation. According to your budget and your vision, you can decide to decorate the entire space or just selected parts of your venue (the dancefloor, a dessert table or the bride and groom's table for example).
To decorate the entire venue ceiling using some lanterns here and there as touches of color, we recommend 9 paper lanterns or other decorations for every 18 square meters of space (190 square feet). You can of course adjust to what you feel is right for your wedding and your budget. For a fuller look, go ahead for 9 paper lanterns or other decoration for 8 square meters (85 square feet). Check out our paper lantern sets for turnkey venue decorations!

You can also draw your event space with its main features like tables or dance floor, and draw a circle wherever you want a lantern. This will give you an idea of how many lanterns you would like to have.

For a specific and more limited space to decorate, you should concentrate the lanterns a bit more so that the final effect is quite dense. For 1 square meter of ceiling, use approx. 3 paper lanterns 35cm, 2 accordion paper lanterns 30cm, 3 accordion paper lanterns 20cm, 1 pompom 40cm, 2 pompoms 20cm.

As far as how to organise the lanterns, there a several options:
- you can organise several clusters of lanterns at various points of the ceiling, like chandeliers
- or you can scatter them all over the ceiling
We give you tons of ideas on our blog !

Are lanterns sold with lighting accessories ?
Our lanterns are sold without lighting accessories.

Can I illuminate the lanterns ?
Well you know what, we are firm believers that our lanterns are pretty even without light ! Most of our clients use them as simple decoration items... but if you really care about it !
For the product "paper lantern" in sizes 35cm and 50cm, you can use a bulb of 40W max, making sure you center the bulb right in the middle of the lantern, using the little "C" hook on top of the lantern to fix the electrical cord.
You can also use LED bulb of maximum 40W. For baby lanterns (15cm) and accordion lanterns you can only use mini battery-operated LED lights. These LED lights are also recommend if you want to light up individually each lantern, for an event for instance. We strongly recommend the BUTTONLITE LED lights that are, according us, the best lighting system for our products (available on this site)

Can I use a candle to light up the lanterns ?
OUR PRODUCTS CANNOT BE USED WITH A CANDLE OR NEAR OPEN FLAMES.

I would like to see and touch your products, do you have a store or a showroom ?
We do not sell our products in a store and all our products are available on our website www.lanternandlampion.com / www.sous-le-lampion.com/en which stands as our catalog.

I am looking for very specific colors; are your pictures close to reality ?
We try our best to feature pictures that are showing colors as close to reality as possible. But please note that colors can vary according to your computer screen and settings. Also most of our products being in paper, the color rendering can slightly change according to the luminosity of the room.
Also, many of our products are handmade, hence the slight difference of shades you can find from one product to another.
If you have a question about colors, please contact us.

How to fluff pompoms and assemble other products ?
We send you the pompoms and other products flat, so that they don't get damaged during delivery. But they are super easy to assemble and most of them even don't need instructions. For pompoms, LOVE balloons and star lanterns, you can watch instructions videos here >>>>> .

I don't have decoration ideas... can you help ?
You can find all our decoration ideas and tips for your wedding, party or for your home on our blog >>>>>
Make sure to also follow us on Instagram for daily pictures of beautiful decors (@souslelampion)

Do you have other sizes of lanterns or other colors apart from the ones featured on the site ?
All sizes, products and colors available are featured on our website,

DELIVERY

Do you deliver worldwide ?
YES WE DO ! We deliver worldwide at various rates. More information in our DELIVERY section>>>>
We offer special flat-rate delivery for a selection of European countries

If I order today, when will I receive my parcel ?
Whatever the time of the year, Your order is always processed and shipped from our warehouse located in France within 24h working hours after you placed it on our website, from Monday to Friday, excluding French bank holidays. If you order before 10h, you can be sure your order will be sent from our warehouse the same day.
Then the delivery time varies between shipping choice and your country.

METROPOLITAN FRANCE

- Shipping via Mondial Relay (in a selection of shops) - 3 working days : 5.50 euros inc. tax*
- Standard Delivery via Colissimo (French Post) - 2 working days: 6.95 euros inc. tax *
FREE DELIVERY FOR 99 EUROS ORDER (Metropolitan France and Corsica only)
- Expert Delivery against signature via Colissimo (French Post) - 2 working days: 7.75 euros inc. tax *
- EXPRESS DELIVERY via Chronopost – 1 working day : from 14.90 euros inc. tax *
FREE DELIVERY FOR 250 EUROS ORDER (Metropolitan France only)

BELGIUM

- Standard Delivery via Colissimo (French Post) - 3 working days : from 7.99 euros inc. tax *
- Shipping via Mondial Relay in a selection of shops: 5.99 euros inc. tax*
- An Express Delivery is also available; the price will be worked out according to your order and sent to you before payment.

SWITZERLAND

Your order will ship within 48 working hours after you place your order on our website. Then the following shipping times apply:

- Standard Delivery via Colissimo (French Post) - 3 to 5 working days : from 12.90 euros inc. tax *
- An Express Delivery is also available; the price will be worked out according to your order and sent to you before payment.

GERMANY
EUROPEAN FLAT DELIVERY RATES

- Standard Delivery via Colissimo (French Post) - 3 to 5 working days : from 8.20 euros inc. tax *
- An Express Delivery is also available; the price will be worked out according to your order and sent to you before payment.

SPAIN
EUROPEAN FLAT DELIVERY RATES

ITALY
EUROPEAN FLAT DELIVERY RATES

LUXEMBOURG
EUROPEAN FLAT DELIVERY RATES

NETHERLANDS
EUROPEAN FLAT DELIVERY RATES

UK
EUROPEAN FLAT DELIVERY RATES

WORLD DELIVERY (USA, Australia, Canada, Brazil, Mexico and more!)

We deliver worldwide using French Postal Services (La Poste Colissimo). Shipping time ranges from 4 to 14 business days. Shipping price will be worked out according to the size of your order and will be displayed on screen before payment.
For specific request, quote etc. feel free to send us an email and we will be happy to prepare the right offer for your need!

I would like to know the status of my order... how can I do that ?
In the section "My account" > "My orders", you can access your order status. When your parcel leaves our warehouse, an email is sent to you, with a tracking number so that you can follow the delivery progress on the French Post website (here>>>) for standard deliveries or the Chronopost website here >>>>. for express deliveries.

When in doubt, remember that we always send parcels within 24h after an order is placed on our website (from Monday to Friday, except French bank holidays).

I still haven't received my order, what can I do ?
When we send your parcel, we email you with a tracking number (see above). Please check your spam, as sometimes our emails go straight there !
You just need to get connect to the tracking sites (French Post here>>> and Chronopost website here >>>>.) and type in your tracking number to get the delivery latest status.
For any question, please contact us>>>>

REFUNDS POLICY

I changed my mind, can I return my products ?
We try our best to satisfy our clients, but you have the right to change your mind. You can return one or more products, in the same condition in which you received them, and at your own cost, back to us within 14 working days from the moment you received your parcel. First and foremost you need to get in touch with our consumer relations by email contact@sous-le-lampion.com. if a returned product is damaged or its packaging is missing/damaged, it won't be reimbursed nore exchanged. The returned products will have to be sent back to us with the delivery slip sent with the original parcel to the address that will be given to you by our consumer relations team. We won't accept any products whose return had not been informed to us before.

I think one of my product is faulty, what can I do?
All of our products are checked before dispatch. However, in the unlikely event of a product being damaged or faulty, please do not use it. Contact us at contact"@"sous-le-lampion.com as soon as possible.

I made a mistake in my order. Can I modify it after payment ?
We prepare your order so quickly that it is unfortunately impossible to modify an order once it's payed and validated.